• Maladministration (Improper public administration) – service failure, delay, inaction, inefficiency, ineptitude, discourtesy, incompetence, and unresponsiveness in public offices.

• Administrative Injustice
• Action which is in non-compliance with expeditious, efficient, reasonable and procedural fair action, and an entitlement to written reasons for such action.

• Misconduct and Integrity Issues
• Improper conduct, abuse of power and misbehavior in public service.

 

Complaints Channels

Complaints may be lodged to this office in the following manner:

• In person – by visiting The University
• By Letter
• By e-mail
• By telephone
• By filling online Complaint form
• Through Complaint boxes around the University.

 

Complaints Handling Procedure

• Complaints are received, recorded and acknowledged. NB: While it may not be possible to acknowledge anonymous complaint, they are treated like any other complaints.
• They are assessed and where necessary channeled to the relevant office by letter for resolution.

Within 21 days.

• A report on the resolution is made, and where resolution is not possible within the stipulated timeliness, reasons for the same given.
• Feedback is given to the complainant.
• Quarterly reports on all complaints received and made to the University’s Corruption Prevention Committee (Chaired by the Vice-Chancellor) . The reports contain details of the complaint including action taken, root cause and corrective action.
• Sexual Harassment on all sexual complaints received in the university the delegated committee will investigate and give it finding to the office of vice chancellor.